Installing SilverCreek Workgroups
Installing Dongle-locked SilverCreek on Windows Platform
Installing SilverCreek on WinNT/2K/XP/2003
Installing SilverCreek on Solaris, Redhat Linux and Linux

Extensions for Solaris and  Linux Platforms
Extensions for Windows NT/2000/XP/2003

Uninstalling SilverCreek

Installing SilverCreek Workgroups

SilverCreek license server should be installed on a stable machine that is accessible to all SilverCreek application machines. By using a license server, you can install SilverCreek on as many user machines as you want. These SilverCreek installations will consult the license server to check out a license at runtime. The maximum number of concurrent users of SilverCreek is determined by the seats you licensed. 

The license server only serves license requests, and does nothing else. 

The following instructions show you how to start SC license server manually, if you want to start license server automatically when the machine reboots please refer to  Flexlm end user manual chapter 6 "The License Manager Daemon"

Section 6.2 "Starting the License Manager Daemon on UNIX Platforms" and
Section 6.3 "Starting the License Manager Daemon on Windows Platform"

For details on how to manage INTRWORK FLEXlm license server please also refer to  Flexlm end user manual .

1. Download and install "SilverCreek License Server" 

  (a) Download SilverCreek License Server

      Note: If you plan to install the license server on Redhat Linux 9 and later or Fedora Core
               releases please download wgserver9.2-linux9.tar.Z package.

• Go to http://www.iwl.com, select menu "Support->Customer Downloads"
• Enter username and password, click "Login". If you don't know your username and password please write to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
• Click "SilverCreek Updates" categories
• Depending on the target platform download the appropriate wgserver  package to download. For example:
  
  If you plan to install the license server on a Windows PC, then download wgserverx.x-winnt.exe;
  
  If you plan to install the license server on a Redhat/FedoraCore Linux PC, then download wgserverx.x.-linux.tar.Z.
  
• Save the downloaded package for future use
  

      Install License Server on Solaris, Redhat Linux or Fedora Core Linux systems
           Uncompress and extract the package from the downloaded file. If you have zcat on your
           system, this can be done as follows:

           zcat <zipped-tarfile> | tar xvf -

           The wgserver files will be installed in a directory named wgserverx.x under the
           current  directory.

            The lmgrd utility is used to start INTRWORK license server.

       Install  License Server on Windows (NT/2K/XP/2003) systems:
           Click on the downloaded self-extractable workgroup installer and it will walk you through
           the installation.

2. Get the hostID of the server machine

• On Solaris. Redhat Linux or Fedora Core Linux systems
  Move to the newly created directory (for example: "wgserver8.3") and invoke the server by typing:
  
  start.sh

          The start.sh shell scripts will print out your host ID, for example: "The hostid of this 
          machine is 8022c723"

             Email this host ID to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and a license file will be generated for you.

          The hostID can also be obtained by executing command "lmhostid" (found in the
          SilverCreek installation bin directory).

•  On Windows (NT/2K/XP/2003) systems:
   Start the license server via
  
   Start -> Programs -> SilverCreek Workgroup Server -> start.bat

           The application will prompt you for a license file and also provide you a host ID in a DOS
           Prompt.

              Email the chosen host ID to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . We will generate a license file for you.

           Note on Windows systems, the hostID is the MAC address of the installed NIC card. The
           hostID can also be obtained by executing command "lmhostid" (found in the SilverCreek
           installation 'bin' directory) in a DOS prompt. If multiple hostIDs are reported please
           choose the one that is most unlikely to be removed from the system.

3. Install the license.lic file you received on the license server machine

• Open the license.lic file issued to you and edit the first line that reads:
  
  SERVER <nodename> HostID <portno>
  
  Where <nodename> should be replaced with the host name or IP address of the computer that will be running license server application. You can pick any port number <portno>  you want as long as it is not being used by any other networking service. You should pick a port number above 1024 to avoid using privileged/restricted ports.  For Example, before editing:
  
  SERVER nodename 0001028b0e88 portno
  
  After editing, if using IP address, the first line will look like:
  SERVER 178.135.128.2 80ab12c3 4545
  
  If using host name, that line will look like:
  SERVER calupu.iwl.com 80ab12c3 4546
  
  Keep other parts unchanged and then save the license.lic file.  Note it is very important for you to make the file name is " license.lic",  not "license.lic.txt" as you might get using Windows Notepad. If you use Notepad, to prevent a .txt extension is attached you should add double quotes to the file name license.lic when you save it.
  
  Note: You can't change the HostID. In other words, it won't work if you try to run license server application on another computer that has a different hostID!     
  
  
• Start the license server
  
  On Solaris, Redhat Linux and Fedora Core Linux systems, from the installation home directory issue the following command to start license server.
  
  %start.sh
  
  
  If  everything went fine, you will see something as shown below:
  
  
  
  On Windows systems, start the server through Start -> Programs -> SilverCreek Workgroup Server -> start.bat
  
  Alternatively you can cd into the installation directory in a DOS prompt and issue the command start.bat
  
  If  everything went fine, you will see three DOS windows as shown below:
  
  
  

4. Download and install SilverCreek application

  (a) Download SilverCreek application installer
       To download SilverCreek for Windows platform , select  scx.x-winnt.exe

       To download SilverCreek for  Linux  (x86) platforms, 
       select scx.x-linux..tar.Z

       To download SilverCreek for Solaris 8 and later platforms (SPARC), 
       select scx.x-solaris8..tar.Z
 
       You might need to click 'Next' button at the page bottom to see all files.
    

  (b) Install  SilverCreek application

       Run install.sh scripts

　　　You will need an X Windows server running to finish installation. You can start the 　
　　　installation by moving to the extracted directory (e.g., sc100-solaris8) and then run
　　　the following command:

cd sc10.5-solaris8
./install.sh

       The installation script will start a setup wizard to guide you through the rest of the
　　　installation process.   

5. Install  the same license.lic file used to start the license server into SilverCreek's home
    directory and you are ready to go!

     There are several ways to install a license file on SilverCreek clients:

　　Take a copy of license.lic file that you used to start the license server and place it in your
　　SilverCreek Pro SP or SilverCreek Professional's home directory. Note you must retain the file
　　name as license.lic.

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Dongle Locked SilverCreek on Windows Platform Installation Guide

1. Download and Install SilverCreek for Windows
   Follow the instructions at "SilverCreek for WinNT/2k/XP/2003" to download and install SilverCreek software.
   If you get a product CD you may also find the installer on the CD.
   
2. Connect the USB dongle issued to you to a free USB port on your PC
   
3. Download and Install Driver for USB interface Dongle
   Click here to download flexid.exe, double click the downloaded self-extractable driver installation
   binary to install Driver for the Dongle you received from IWL.
   
4. RESTART your computer!
   
5. Select Start -> Programs -> SilverCreek > Run SilverCreek Test Suite to run the application.
   
6. Upon license checking dialog, use "Import" button to import the
   license.lic file found on the CD or sent to you via Email.
   
7. You should be up and running.
   
   If you have problems, please first check if the dongle is working properly by attempting to get its ID manually. To do that please open a DOS prompt, then type
   cd "C:\Program Files\InterWorking Labs, Inc\SilverCreek-Your- Edition\bin"
   lmhostid -flexid
   
   If an error is reported and you can't get the proper dongle ID please check and make sure your dongle has been connected properly and its driver has been installed correctly.
   
   Macrovision has a FLEXid Dongles Frequently Asked Questions you may refer to.
   If you still have problems, please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with the following information:
   1) license.lic file issued to you
   2) Your dongle ID.
   
   
8. Note: Please be sure to keep the dongle in a safe place since IWL will not issue any replacement dongles. You may exchange damaged dongles for a fee or with valid support contract.
   

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SilverCreek for WinNT/2k/XP/2003

1. Download software

• Go to http://www.iwl.com, select menu "Support->Customer Downloads"
• Enter username and password, click "Login". If you don't know your username and password please write to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
• Click "SilverCreek Updates" categories
• Download scx.x-winnt.exe package
  
• Save the downloaded package for future use

2. Run self-extractable installation binary

   After the software downloads, go to the destination folder and click the self-extractable
   executable to begin the installation process. A setup wizard will guide you through the rest
   of the installation process. A program group and program icon will be created
   automatically for you, no icons will be added to the desktop.

3. Start the application to get the Host ID
    To start SilverCreek in SilverCreek Pro SP and SS Edition:
        Select "Start -> Programs -> SilverCreek Pro S* -> Run SilverCreek Test Suites

    To start SilverCreek in SilverCreek Pro SL and SB Edition
          Select "Start -> Programs -> SilverCreek Pro S* -> Run SilverCreek Tools

4. Install the license file you received to unlock the software

After receiving the license.lic please place it in SilverCreek's home directory. This is usually
"Program Files->InterWorking Labs, Inc->SilverCreek Pro SP x.x.".

Now you can try to restart SilverCreek. Alternatively if you saved the license.lic file received in your email inbox into a folder on your computer you can click the "Import" button to copy it into your SilverCreek root directory when prompted for license. 

You should be up and running. If not please write to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

If you encounter problems when installing license,  please check out SilverCreek installation FAQ to see if you can figure out the problem. Otherwise please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

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SilverCreek for Solaris and Linux

1. Download and extract software package

• Go to http://www.iwl.com, select menu "Support->Customer Downloads"
• Enter username and password, click "Login". If you don't know your username and password please write to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
• Click "SilverCreek Updates" categories
• Select the desired installer and download it.
  
• Save the downloaded package to a permanent storage for future use
• Once the downloading has completed, uncompress and extract the package from the downloaded file. This can be done as follows (Note the installation process requires Unix "zcat" utility):
  
  % zcat <zipped tarfile> | tar xvf -
  
  For example:
  % zcat sc10.5-solaris8.tar.Z | tar xvf -
  
  Here, tarfile is the name of the file to be extracted. After extracting the package, please do not try to uncompress disk*.Z file further, proceed to number 2 below directly.

2. Run install.sh scripts

    You will need an X Windows server running to finish installation. You can start the
   installation by moving to the extracted directory (e.g., sc8.0-solaris6) and then run the
   following command:

     cd sc10.5-solaris8
     ./install.sh


   The installation script will start a setup wizard to guide you through the rest of the
   installation process. Note the installation process requires Unix "zcat" utility. 

3. Start the application to get the Host ID

    To start SilverCreek move to the installed target directory 
    (e.g., /home/mary/silvercreekSP10.0) and initiate the application like following:

     SilverCreek Pro SP and SS Edition:

         bin/test-agent   (to start SC test suites and  tools) or 
         bin/browse-agent   (to start SC tools only)

    SilverCreek Pro SL and SB Edition

         bin/browse-agent 

    Upon SilverCreek startup, you will be given a hostID in the "License File Required" window.

    You can also get hostID by executing the command lmhostid found in SilverCreek's "bin"
    directory.

    Please email your Serial Number, the Host ID and the installed product
   (e.g., sc10.5-solaris8.tar.Z) to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

4. Install the license file you received to unlock the software

After receiving the license.lic please place it in SilverCreek's home directory. Now you can try to restart SilverCreek.


Alternatively if you saved the license.lic file received in your email inbox into a folder on your computer you can click the "Import" button to copy it into your SilverCreek root directory when prompted for license. 

You should be up and running. If not please write to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

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Extensions for Solaris/Linux Platforms

1. Download the desired SilverCreek extension.

What Works With What will provide you a guide to selecting an appropriate combination of products and extensions based on particular version numbers.

2. Move the downloaded package to SilverCreek's home (root) directory and extract it.

 zcat <tarfile> | tar xvf -

     Here, tarfile is the name of the file to be extracted. This will place all the files in their correct
     place to run with SilverCreek.

  3. Restart SilverCreek

   1. Download the desired SilverCreek extension.

    What Works With What will provide you a guide to selecting an appropriate combination
    of  products and extensions based on particular version numbers.

  2. An installation wizard will direct you to extract files, just extract these files to SilverCreek's
    home (root) directory. 

   This will place all the files in their correct place to run with SilverCreek.

3. Restart SilverCreek

Windows users should use the Uninstall shortcut found in the SilverCreek program folder. After running the uninstaller it may be necessary to manually delete the remaining directories and shortcuts. This step is necessary when addition files such as the license file have been added to the SilverCreek installation directory.

Users of Solaris and Linux versions of SilverCreek simply need to delete the installation directory.

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• Can I access my license server across the firewall?
• Flexm error -96. Server node is down or not responding
• Invalid license! I could not use SilverCreek on my laptop if I remove it out of the docking station?
• Invalid license! I could not use SilverCreek on my laptop if I unplug my wireless Ethernet card?
• Install SilverCreek on Redhat 8, 9 and Fedora Core failed due to missing uncompress command?
• I can't check out a license from license server running on License Redhat 9 and Solaris8?
• Which HostID I should pick if there are multiple IDs reported?
• Hostid shows up as 0 on Windows 2000?
• Error: Duplicate selection mismatch for this feature when trying to check out a license
• Where I can find a user guide to manage license server or for advanced features?
• License server failed to start on Solaris systems?
• Why do I get "License Manager Error -12"? License checkout failed. Invalid return data from license server. License manager error -12
• Why do I get Flexlm error -92: feature removed during lmreread, or wrong SERVER line hostid
• Why do I get Flexlm error -8: The license-key and data for the feature do not match
• I've installed SilverCreek and entered the activation key or imported the license file but an error window pops up saying that " System clock has been set back". What is wrong and how to correct it?
• Why do I get "FLEXlm error: -15,10. System Error: 10061 "WinSock: Connection refused"
• FLEXlm end user FAQ from Macrovision
• FLEXid Dongles Frequently Asked Questions from Macrovision
  
  
  
• Can I access my license server across the firewall?
  To set up your firewall to allow TCP access to the license server, you must specify a TCP port number for lmgrd on the SERVER line and for the vendor daemon on the VENDOR line of your license file. For example:
  
  SERVER 192.168.123.152 80c671b31234 4545
  VENDOR INTRWORK port=4321
  
  save the license.lic in text only format.
  
  Note: After specifying TCP ports in your license.lic file, you must stop and restart your license server.
  
  Next, configure your firewall or router to allow TCP communication through the TCP ports you specified in your license.lic file. In the example above this would be ports 4545 and 4321.
  
  Once this has been done, clients outside of the firewall will be able to access licenses from your server.
  
  
• Flexm error -96. Server node is down or not responding?
  a). Windows system's Firewall may be causing the problem. FLEXlm error -96 indicates that the client can communicate with the lmgrd, but not IWL's INTRWORK vendor daemon.
  
  You should set up IWL's "INTRWORK" daemon as an exception to Windows Firewall on the machine where SilverCreek license server is running, then you should be able to check out licenses. To do that, open Control Panel->Windows Firewall->Exceptions: check "INTRWORK", then click Ok. If "INTRWORK" is not listed there you can add it through "Add Programs".
  
  b). The hostname specified has not been identified correctly on the network. You can try change hostname to IP address on the SERVER LINE. For instance: SERVER 192.168.123.1 80c671b3 5005
  
  c). If there is a firewall between license server and SilverCreek client, see Can I access my license server across the firewall?
  
  
• Invalid license! I could not use SilverCreek on my laptop if I remove it out of the docking station?
  Your license file is keyed on the docking station's Ethernet Card. You need to get a license file tied to the built-in Ethernet Card on your laptop computer.
  
  On Windows, the hostID reported is the MAC address of the Ethernet NIC card installed on your system. If you have multiple Ethernet cards installed you will get multiple hostIDs. You can use command ipconfig /all in a DOS prompt to match each hostID with corresponding Ethernet MAC address. Please pick one that is most unlikely to be removed from the system and send it to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
  
  
• Invalid license ! I could not use SilverCreek on my laptop if I unplug my wireless Ethernet card?
  Your license file is keyed on the wireless Ethernet Card. You need to get a license file tied to the built-in Ethernet Card on your laptop computer.
  
  On Windows, the hostID reported is the MAC address of the Ethernet NIC card installed on your system. If you have multiple Ethernet cards installed you will get multiple hostIDs. You can use command ipconfig /all in a DOS prompt to match each hostID with corresponding Ethernet MAC address. Please pick one that is most unlikely to be removed from the system and send it to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
  
  
• Install SilverCreek on Redhat 8, 9 and Fedora Core failed due to missing uncompress command?
  On Redhat/Fedora Core Linux system, the installation will fail if your system has no "uncompress" utility installed (as you saw from the error message). You need to install ncompress RPM (e.g., ncompress-4.2.4-34.i386.rpm) if you haven't. In SC8.0beta and later releases we have changed not to use "uncompress" but use "zcat" found on every Unix like system. ("Compress" is used to be a standard part of Unix utilities but recent Linux distribution does not install it by default)
  
  
• I can't check out a license from license server running on Redhat 9, Fedora Core and Solaris8?
  The utility "lmgrd" shipped with SilverCreek from Macrovision may not be fully compatible with Redhat Linux 9, Fedora Core, Solaris 8 and later release. You may need to download the latest Flexlm license manager utility lmgrd available at http://www.globes.com/support/fnp_utilities_download.htm#downloads and use it to replace the lmgrd utility distributed with SilverCreek.
  
  For SilverCreek for workgroups customers, you can find "lmgrd" in the wgserver home directory For node-locked SilverCreek Unix releases you can find lmgrd utility under bin directory from SilverCreek's home directory
  
  The lmgrd utility is used to start INTRWORK license server.
  
  
• Which HostID I should pick to send to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it if multiple IDs are reported?
  On Windows, the hostID reported is the MAC address of the Ethernet NIC card installed on your system. If you have multiple Ethernet cards installed you will get multiple hostIDs. You can use command ipconfig /all in a DOS prompt to match each hostID with corresponding Ethernet MAC address. Please pick one that is most unlikely to be removed from the system and send it to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
  
  
• Hostid shows up as 0 on Windows 2000?
  Windows 2000 appears to sometimes dummy its Ethernet card's MAC address, returning "0" to all applications requesting the MAC address instead of the actual physical address. This effect only occurs when the computer is not connected to a network or a network device. Connect the computer to a network or a network device (including a hub, which does not need to be connected to a network) would resolve the problem.
  
  
• Error: Duplicate selection mismatch for this feature when trying to check out a license
  This is a problem with SC7.2alpha build. You need to update to the latest INTRWORK license daemon.
  Symptom: When the second user tries to check out a license, the vendor daemon prints an error concerning Parameter mismatch in the debug log file and refuses the license. The application may give the error: Duplicate selection mismatch for this feature.
  
  Cause: The most likely cause of this problem is that you are simultaneously trying to run two different versions of the FLEXlm-licensed application, and the software vendor has not specifically set up the new version for this kind of compatibility. Check the debug log file for a version mismatch warning message; this indicates that someone is running an older FLEXlm-licensed application than the license server daemon, lmgrd.
  
  Solution: Run only the new version of the application (or only the old version) or get a copy of a wgserver8.3 vendor daemon.
  
  
• License server failed to start on Solaris systems?
  
  I have installed SilverCreek on Solaris 9, and I tried to start the license server. I tried to run SilverCreek, but it failed to check out a license. The following error message is printed out in the license server side: "Vendor daemon can't talk to lmgrd (Cannot read data from license server (-16,287:22) Invalid argument) What is wrong?

  This problem is caused by the Solaris operating system's limitation with the number of available file descriptors.
  Fortunately, there is an easy workaround:
  1) start lmgrd from a /bin/sh script
  2) The script should look like this:
  #!/bin/sh
  ulimit -n 1024
  ulimit -H -n 1024
  lmgrd [...]
  
  where, [...] is the lmgrd arguments.
  This resets the limit to 1024 for lmgrd that resolves the problem.

• Why do I get "License Manager Error -12"? License checkout failed. Invalid return data from license server. License manager error -12
  
  

  The result of PING, TELNET, and NSLOOKUP all work and return the expected output. The system environment variable LM_LICENSE_FILE is pointing to the correct license file. However, SilverCreek still returns License Manager Error -12. Another computer with the exact same configuration of hardware and software works fine.

  Solution:
  This may be due to a problem with the way you have your network set up. When doing a PING, TELNET, or NSLOOKUP, it returns with the expected output because it adds the domain name suffix to the computer name. However, when the license manager tries to connect to the server, the DNS Server does not find it because it does not add the domain name suffix into the search.

  If all of your client machines are having this problem, changing the server name to the fully qualified name should fix this:

  1. Change the SERVER line in ALL license.lic files on your network, which are located in the root directory of SilverCreek's license server and clients), to have the fully qualified name of the server or IP address.

  2. Restart the License Manager on the server and then restart SilverCreek.

  If only some of the clients on your network license are having this problem, editing the hosts file on your client systems should fix this:

  1. Open your Hosts file located here:

  C:\WinNT\system32\drivers\etc
  or
  C:\Windows\system32\drivers\etc

  2. Add your license server to this file. You can find your license server information from the SERVER line of your license.lic file. For example, if your SERVER line looks like this:

  SERVER myhostname 4546

  If myhostname has IP address 192.168.123.1, you should add the following line to your Hosts file:

  192.168.123.1 myhostname

  3. Save the changes to the Hosts file.

• Why do I get Flexlm error -92: feature removed during lmreread, or wrong SERVER line hostid
  
  My SilverCreek application suddenly started complaining about license issues. It was working fine and somehow it stopped responding suddenly. So I closed it and when I started it again I started seeing license issues.

  Here is the message:

  > feature removed during lmreread, or wrong SERVER line hostid
  > Feature: SilverCreek
  > License path: .\license.lic;.\license.dat > FLEXlm error: -92,147 > For further information, refer to the FLEXlm End User Manual, > available at "www.globetrotter.com".
  
  Some possible causes of this message include:

  1. There is a typographical error in the license file's SERVER line. Typically, the hostID was not the ID of the server machine.

  2. The feature was removed during lmreread but the client is reading an old copy of the license file that still contains the removed feature. Make sure you are using the same license.lic as your server.

  3. Check the log messages on the Server and see if it shows that the license was being rejected because there was time difference between the server and client. If this is the case, fixing the date and time difference should fix the problem. See also System clock has been set back.

• Why do I get Flexlm error -8: The license-key and data for the feature do not match
  
  The license server is running, and several PCs can check out licenses, but there is one single PC that always this error.

  > Invalid (inconsistent) license key
  > The license-key and data for the feature do not match.
  > This usually happens when a license file has been altered
  > Feature: SilverCreek
  > License path: .\license.lic;.\license.dat FLEXlm error: -8,544

  Some possible causes of this message include:

  1. The license.lic file on the server side is different from the one on the client side.

  2. License.lic file has been altered or corrupted somehow during editing and copying on different platforms or in different editors. In this case a new license.lic file has to be re-issued to you. Restart the license server and then reapply license file after editing the new license.lic file.

  3. There was time difference between the server and client. If there is, fix the date and time should fix the problem. For details see  System clock has been set back

  
  

• I've installed SilverCreek and entered the activation key or imported the license file but an error window pops up saying that " System clock has been set back". What is wrong and how to correct it?
  
  

  SilverCreek uses FLEXlm ( http://www.macrovision.com/products/legacy_products/flexlm/index.shtml) to manage license files. Any action that puts future-dated files on the license manager machine will result in this error message. Setting the system clock to the past, setting the clock ahead and then back to the present, or getting future-dated files from another source are all examples of such an action.

  Solution or Workaround

  1: Verify that the date and time on the system are correct. Also verify that AM or PM is set properly.

  Select Start > Settings > Control Panel > Date/Time.

  2: Verify the time zone is correct.

  Windows NT and 2000:
  1). Select Start > Settings > Control Panel > Date/Time.
  2). Select the Time Zone tab.

  Windows XP:
  1). Select Start > Control Panel > Date and Time.
  2). Select the Time Zone tab.

  3. Search for files that are dated in future.
  First we need to Verify that there are no hidden files and folders before searching.

  Windows NT:
  1). Right click the My Computer icon on the desktop and select Explore.
  2). Select View > Options.
  3). On the View tab verify that:

  "Show all files" is selected.
  "Hide files of these types" is unselected.
  "Hide file extensions for known file types" is unselected.
  4). Click Apply and OK.

  Windows 2000:
  1). Right click the My Computer icon on the desktop and select Explore.
  2). Select Tools > Folder Options.
  3). On the View tab verify that:

  "Show hidden files and folders" is selected.
  "Hide file extensions for known file types" is unchecked.
  "Hide protected operating system files (Recommended)" is unchecked.
  4). Click Yes when prompted.
  5). Click Apply and OK.

  Windows XP:
  1). Right click the My Computer icon on the desktop and select Explore.
  2). Select Tools > Folder Options.
  3). On the View tab verify that:

  "Show hidden files and folders" is selected.
  "Hide file extensions for known file types" is unchecked.
  "Hide protected operating system files (Recommended)" is unchecked.
  4). Click Yes when prompted.
  5). Click Apply and OK.

  Now we Search the computer's hard drive for files with future file dates.
  Windows NT:
  1). Select Start > Find > Files or Folders.
  2). Select the Date Modified tab and choose Select between.
  3). Type in tomorrow's date and 12/31/2099.
  4). Click Find Now.

  Windows 2000:
  1). Select Start > Search > For Files or Folders.
  2). Select Search Options.
  3). Check the Date box and select Between.
  4). Type in tomorrow's date and 12/31/2098.
  5). Click Search Now.

  Windows XP:
  1). Select Start > Search.
  2). Choose All Files and Folders.
  3). Select Search Options.
  4). Check 'When was it modified?' and select Specify Dates.
  5). Type in tomorrow's date and 12/31/2098.
  6). Click Search Now.

  Remove all files and folders whose time/date stamp is greater than 4 hours ahead of the current system time and date. This may require moving them onto another workstation, reloading applications, or in the case of system files, it may be necessary to reinstall the operating system. On Windows XP you can delete C:Windows\Prefetch directory if there are files dated in future there. Windows XP monitors the files that are used when computer starts and also when you start applications using Microsoft's prefetching technology and this often stops Flexlm license programs because it may have recorded incorrect time when system clock time was changed. WARNING: IWL recommends that you make a complete backup of your system before removing any files. IWL cannot guarantee that you can solve problems that result from incorrect operations.

• Why do I get "FLEXlm error: -15,10. System Error: 10061 "WinSock: Connection refused"
  
  
A License Manager Error -15 (Connection refused) usually indicates that the license manager is not running, or that a client machine cannot properly communicate with the server machine running the license manager.
You need to:

1. Make sure the license server is running properly. Make sure the client is using the exact same license.lic as the server.

2. Make sure there is no firewall between clients and the server. If there is, please read

http://www.iwl.com/Support/sc/install.html#firewall

3. Upgrade SC license server to use the latest Flexlm license manager

Download the latest lmgrd to replace the lmgrd under your license server installation directory then restart the license server and reconnect SC.

You can download an appropriate copy of the latest lmgrd at

http://www.macrovision.com/services/support/flexlm/lmgrd.shtml#unixdownload

4. Restart the license server and watch the log message on license server when the client is trying to connect. See if any helpful diagnostic information can be found there.

5. The DNS issue

Modify the license.lic both on server and client to use the license server's fully qualified domain name (for example, "myserv.mycomp.com" instead of just "myserv").

If this fails to allow the client to access the server, try using the license server's IP address instead of the fully qualified domain name in the above environment variable.

If you are still unable to connect to the server and get the same error condition, you may need to modify the "hosts" file on your client so that it maps the fully qualified domain name of the server to its IP address.

123.456.789.012 myserv.mycomp.com

On Solaris or Linux, the hosts file is /etc/hosts. On Windows XP or 2000, the hosts file is C:\WINNT\SYSTEM32\DRIVERS\ETC\HOSTS. You may need administrator privileges to edit these files.

6. Fix broken TCP/IP stack on client machines

The "connection refused" error could be caused by a corrupted TCP/IP stack on your client machine.

Assuming you specified a port no. to use explicitly in the license.lic on the server such as 4545,

For example:
SERVER myserv 80c671b3 4545

you can test if the TCP/IP connection is possible by doing follows:

From the client machine, try using telnet host port where host and port are the same as on the SERVER line in your license file.

open a DOS command prompt (or Unix shell) and issue the following command:

telnet myserv 4545

If a connection is established, the DOS prompt (or Unix shell) will not be returned since a TCP connection has been established with the license manager service.

However, if a connection is not established this may indicate that the license manager is not running properly or that there is a network communication problem between the client and the server machine. (Close the DOS window (or Unix shell) to end a telnet connection to the license manager.) If network problems are suspected, contact your system administrator for assistance.

You may try to reinstall your TCP/IP stack on WindowsXP by following the instructions at

http://support.microsoft.com/?kbid=299357

You can also re-install the client PC's operating system.

• Where I can find a user guide to manage license server or for advanced features
  
   Download a copy of Flexlm end user manual now
  
  
• Back to FAQ top

FLEXlm end user FAQ from Macrovision

All information below is copyright 2003 Macrovision Corporation

1. How do I enable the options file?
2. How do you create a report log?
3. I am getting Error -16,287 when I start my server on Solaris.
4. Only if the FLEXlm license file Environment Variable is set, in which order the license file is referred to by the client application?
5. Windows 2000 systems (laptop/desktop) returns "000000000000" or "FFFFFFFFFFFF" for the Ethernet hostid, when physically disconnected from the network.
6. The client application fails to checkout a license, and returns FLEXlm Error -14.
7. How to configure FLEXlm license manager as an NT Service using LMTOOLS.exe?
8. What happens if my server hostname has a space?
9. When I run lmhostid or lmtools in Windows, I get multiple ethernet card addresses.
10. Can I start a single license server(lmgrd), if I have separate floating licenses from two different companies?
11. Is there a way to append to the debug.log file after the license server restarts?
12. Can I disable the Windows License File Finder dialog box?
13. The vendor daemon consumes 100% CPU usage when starting the license manager?
14. When I checkout an application I get an Error -37 Duplicate selection mismatch for this feature.
15. The client application fails to checkout a license, and returns FLEXlm Error -15.
16. When I run lmremove and lmdown, FLEXlm returns Error -63.
17. The client application fails to checkout a license, and returns FLEXlm Error -12.
18. What are the default tcp ports for the lmgrd?
19. I am getting an error in the debug log that says, "tcp_s is bad!"
20. When I start lmgrd, I get a "CreateProcess error code".

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FLEXid Dongles Frequently Asked Questions

Download information on dongle device drivers is available to the software publisher on the Macrovision Support Site. Users of applications that use dongles should contact their vendor directly.

Here you can find answers to the following situations:

1. What is a dongle?

2. Which operating systems support FLEXids?

3. Where can I purchase a FLEXid?

4. What are the different types of FLEXids?

5. How do I know if a dongle is from GLOBEtrotter or not?

6. Can I use more than one FLEXid on a single machine?

7. What is the correct hostid syntax when using a FLEXid in a license file?

8. How do I install a FLEXid?

9. How can I determine the FLEXid number?

10. The FLEX lm utility lmhostid is not returning the FLEXid number for a Dallas manufactured FLEXid.

11. How can I remove the FLEXid Drives from my computer systems?

12. The FLEXid I have sent to our customer with our licensed software does not work if any other dongle is attached to the computer system.  Our dongle works if it is the only dongle connected to the system.

13. I bought a dongle directly from a Rainbow representative.  How can FLEX lm detect it correctly as a hostid?

14. Have you seen this problem before?On Windows 98, Dallas dongle's FLEXid disappears on a first boot, but reappears on the second boot. Have you seen this problem before?

15. Do FLEXids occupy a COM port so that it cannot be used for anything else (such as a modem)?  Which COM port the dongle is attached to?

16. I can't find Windows 2000 drivers for FLEXID=6 or FLEXID=8.

17. Does FLEXlm support USB FLEXids?

18. If the FLEXid-user has more than one parallel port on his system, does it matter if she connects her dongle to LPT1 or LPT2?

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